We are looking for part-time sales associates to join our team at Hive.

Our sales staff work to create a warm and welcoming environment, build relationships with our community, and provide exceptional customer service. Sales associates are often our customer’s first interaction with Hive and the go-to resource for questions and concerns. They keep the shop running smoothly on a daily basis. 

The ideal candidate is friendly, thoughtful, and loves working with people. A successful sales associate will be a self-manager, adaptive, and eager to contribute. They are proactive and mindful in creating a shop environment that is inclusive of varying perspectives and experiences.

Expectations:

·       Demonstrate active listening to identify customer needs and make thoughtful recommendations to suit their needs.

·       Provide exceptional customer insight on new products, categories or brands to consider. 

·       Create an open and welcoming environment for every person who enters the shop.

·       Help create a warm, upbeat and inclusive feeling in the shop.

·       Remember loyal customers’ names and preferences and help build meaningful relationships. 

·       Handle customer concerns and issues with tact and kindness. 

·       Process exchanges, returns, damages and gift cards without assistance.

·       Anticipate customer needs and address them proactively.

·       Monitor and maintain company email account and phones.

·       Communicate with customers via email, phone and text messaging regarding order updates and product recommendations.

·       Maintain customer contact information in our customer database.

·       Actively acquire and share knowledge of the products and brands we carry.

·       Personalize customer experiences by matching individual preferences and needs with the perfect product.

·       Share product knowledge with your coworkers.

·       Utilize your product knowledge to assist customers in finding the perfect product for their needs.

·       Operate the cash register, manage financial transactions and keep the drawer balanced.

·       Actively maintain shop presentation by cleaning, stocking, steaming, and merchandising.

·       Light cleaning including caring for floors, dusting, watering plants, breaking down/recycling boxes and taking out trash.

Benefits & Requirements

·       Generous employee discount.

·       Must be able to work at least three shifts per week (including weekends) and more during peak season, including the holidays. Some blackout days apply.

·       Commitment to contributing to an inclusive and safe working environment.

·       Must bend, reach and stretch for products as well as lift, carry and move boxes that weigh at least 40 pounds.

To apply: please send an email with your résumé, availability and why you think you’d be perfect for our team to info@hiveofmadison.com.